How to cancel my subscription

We're sorry to see you go! Here's how to cancel your Clyro subscription and what you need to know about the process.

How to Cancel

1.Log into your Clyro dashboard
2.Go to Settings then Billing
3.Scroll down to "Subscription"
4.Click "Cancel Subscription"
5.Select a reason for canceling (optional but helpful)
6.Confirm your cancellation

What Happens When You Cancel

Immediate Effects

•Your subscription is marked for cancellation
•You won't be charged again
•You can continue using Clyro until the end of your billing period

End of Billing Period

•Your access to editing features ends
•Remaining credits expire
•Your connected stores are disconnected
•Your account becomes inactive

Good news: Changes you've already made to your Shopify store remain in place. Clyro doesn't remove or reverse any edits when you cancel.

Before You Cancel

Consider these alternatives:

•Downgrade instead: Switch to a lower tier if cost is a concern
•Pause your subscription: Take a break without losing your history
•Contact support: We might be able to help with any issues you're facing

Data Retention

After cancellation:

•30 days: Your account and history are retained for reactivation
•After 30 days: Your data may be permanently deleted
•Theme changes: All edits made to your Shopify store remain

Reactivating Your Account

Changed your mind? You can reactivate within 30 days:

1.Log into your Clyro account
2.You'll see a prompt to reactivate
3.Choose your plan
4.Enter payment details
5.Your history and settings are restored

Refund Policy

Our refund policy depends on your situation:

•Monthly plans: No refunds for partial months
•Annual plans: Prorated refund available within first 14 days
•Credit packs: No refunds on purchased credit packs

For special circumstances, contact our support team.

Removing Clyro from Shopify

To completely remove Clyro from your Shopify store:

1.Go to your Shopify admin
2.Navigate to Apps
3.Find Clyro and click "Delete"
4.Confirm the removal

Remember: Removing the app from Shopify doesn't cancel your subscription. Make sure to cancel in your Clyro dashboard first.

Feedback Welcome

If you're canceling due to an issue with Clyro, we'd love to hear about it. Your feedback helps us improve. Send us a message and we read every response.