Understanding your invoice

Your Clyro invoice contains all the details about your subscription charges. Here's how to read and understand each part.

Accessing Your Invoices

To view your invoices:

1. 1.Go to your Clyro dashboard
2. 2.Click Settings then Billing
3. 3.Scroll to "Billing History"
4. 4.Click on any invoice to view or download

Invoice Components

Header Information

• •Invoice Number: Unique identifier for this invoice
• •Invoice Date: When the invoice was generated
• •Due Date: When payment is due (usually same day for subscriptions)
• •Billing Period: The dates this charge covers

Line Items

Your invoice may include:

Totals Section

• •Subtotal: Sum of all line items before tax
• •Tax: Applicable taxes (if any)
• •Total: Final amount charged
• •Amount Paid: Confirmation of payment received

Payment Methods

Your invoice will show the payment method used:

• •Credit card (last 4 digits shown)
• •PayPal
• •Other payment methods if applicable

Tax Information

Depending on your location, your invoice may include:

• •VAT (Europe): Value Added Tax at your country's rate
• •GST (Australia): Goods and Services Tax
• •Sales Tax (US): Based on your state

Common Invoice Scenarios

Plan Upgrade Mid-Cycle

When you upgrade mid-cycle, you'll see:

• •A credit for the unused portion of your old plan
• •A charge for the prorated cost of your new plan
• •The difference is what you pay

Annual Subscription

Annual invoices show:

• •The full year's charge upfront
• •Any annual discount applied
• •The billing period covering 12 months

Downloading Invoices

To download an invoice:

1. 1.Go to Settings then Billing then Billing History
2. 2.Find the invoice you need
3. 3.Click "Download PDF"

You can also have invoices automatically emailed to you by enabling this in your billing settings.

Questions About Your Invoice?

If something doesn't look right or you have questions about a charge, contact our billing support. We typically respond within 24 hours on business days.